Case Study
B2B Order Portal Transformation
A unified B2B ordering portal that consolidates dealer ordering, pricing, and stock workflows in one control surface.
Project Details
The client was collecting orders via phone and email, creating delays and inconsistent data quality. Dealer-specific pricing and delayed stock visibility caused frequent order revisions.
We transformed the flow into a role-based B2B portal. Dealer, sales, and operations teams now run on dedicated permission scopes, with real-time stock/price sync and controlled approval pipelines.
Architecture decisions were shaped around scale, reliability, and operational clarity.
Key Delivery Layers
Measured Outcomes
Order creation time: 26 minutes to 6 minutes
Order error rate: 8.7% to 1.4%
Dealer self-service adoption increased by 63%