Case Study
Field Service Planning Platform
A unified platform for dispatching, route planning, and service quality tracking for field teams.
React NativeNestJSPostgreSQLRedis
Project Details
Field teams were receiving assignments through fragmented channels, causing planning inconsistency and execution delays. Central operations lacked timely visibility into vehicle and technician state changes.
We delivered a central dispatch board, automated route prioritization, and service completion verification workflows. A two-way sync between the mobile app and dispatch console increased planning responsiveness.
+Kodcuk Approach
Architecture decisions were shaped around scale, reliability, and operational clarity.
Key Delivery Layers
+Dispatch scoring combined capacity, location, and time-window constraints.
+Redis-backed live state tracking surfaced technician and vehicle transitions in real time.
+POD plus mandatory completion checklists enforced consistent service closure quality.
Measured Outcomes
Task dispatch speed increased by 37%
Repeat visits dropped by 24%
Time-window violations reduced by 18%
