Field Service Planning Platform

Problem

Field teams were receiving assignments through fragmented channels, causing planning inconsistency and execution delays. Central operations lacked timely visibility into vehicle and technician state changes.

Solution

We delivered a central dispatch board, automated route prioritization, and service completion verification workflows. A two-way sync between the mobile app and dispatch console increased planning responsiveness.

Architecture Notes

• Dispatch scoring combined capacity, location, and time-window constraints.
• Redis-backed live state tracking surfaced technician and vehicle transitions in real time.
• POD plus mandatory completion checklists enforced consistent service closure quality.

Outcome

Daily plans became predictable, managers gained real-time visibility, and service quality became measurable. Reduced repeat visits and late arrivals improved both team efficiency and customer experience.